Cancellation & Refund Policy
Zorkaarts.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
- Product(s) can be exchanged within 15 days from the date of purchase subject to-
- Customer returning the product unused, unwashed, unaltered and it its original condition with all tags intact.
- The original invoice must be produced at the time of request for exchange.
- For all returns, providing an unboxing video is mandatory.
- The Company reserves the right to decide if the product is in the condition for exchange and such decision of Company shall be final and binding.
- Custom/ Serviced products/ made to order/finished product(s) cannot be exchanged. It includes stitching, alterations, fall, finishing etc.
- There is no guarantee that an identical piece of the exchanged product, will be in stock.
- If payment is made by local cheque or DD/ Electronic Transfer, delivery of item(s) purchased will be made only after realization of the amount by the Company.
- Discounted/ SALE/Bargained product(s)/ Suits/Blouses/Stitched Lehengas/Fabrics/Menswear/Jewellery/Shawls cannot be exchanged/ returned.
- Products bought from Weaver Story only will be accepted for customisation and related services.
- There is no cash refund on any product (s) once purchased/exchanged.
- For all customisations, orders pertaining to finishing, fall, tassling etc. entailing third party, the company does not take any guarantee/ warranty and is done on customer request only. Any defects thereon or thereafter are not liability of the company.
- Being natural materials, the fabrics may be prone to shrinkage and colour bleeding (especially natural dyes).
- Given the unique and handcrafted nature of the product, the dimensions of the saree (attached blouse piece) may vary slightly from the dimensions declared.
- The Company does not guarantee the colour/ purity/ content of zari unless stated explicitly on the product.
- The Company shall not be liable for any claim arising out of any special, indirect remote, delays, economic or consequential loss or damage.
- All disputes shall be subject to jurisdiction of courts of Delhi only.
- The Company tries to deliver all products within stipulated and suggested timelines of the courier/ service providers, whoever for any delays the Company cannot be held liable.
Extra care We recommend:
- Dryclean ONLY
- Avoid brining in contact with liquids esp. perfumes.
- Change fold regularly, and store in pure cotton fabrics.
How do I cancel an order on zorkaarts.com?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
* If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
* You must email us about any damaged items in your shipment within 48 hours of receiving your order.
* Products that are eligible for return, can be returned within 7 days of receiving the merchandise.
* Items on Sale are not eligible for return.
* Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.